Irrespective of the nature of the experienced IT problem, clients can dial 0861 266 787. Our contracted clients can log a support call, directly from the CSC tray icon. Upon logging your call, contracted clients receive an immediate Service Ticket log and Ticket number, automatically generated from our Call-logging system.
Our Service Desk will respond and from that moment and will manage the user’s call through to resolution. The client may also log a call via email on firstname.lastname@example.org, which will be a more efficient way of gathering technical details such as screen shots or error messages.
For Support by email, the address email@example.com should be used.
Our Contract Clients also receive a comprehensive monthly report supplied to their management detailing various Support Incidents.