Service Desk

Service Desk

Irrespective of the nature of the experienced IT problem, clients can dial 0861 266 787.  Our contracted clients can log a support call, directly from the CSC tray icon.  Upon logging your call, contracted clients receive an immediate Service Ticket log and Ticket number, automatically generated from our Call-logging system.

 

Our Service Desk will respond and from that moment and will manage the user’s call through to resolution. The client may also log a call via email on info@compusup.com, which will be a more efficient way of gathering technical details such as screen shots or error messages.

 

For Support by email, the address info@compusup.com should be used.

Our Contract Clients also receive a comprehensive monthly report supplied to their management detailing various Support Incidents.